Training and Support
Ensuring Compliance, Resident Safety and Satisfaction
Hospitality, and food quality and safety training is vital to your community not only for staying compliant, but also for the health and wellbeing of your residents.
Properly-trained employees are more motivated and better performers. With that in mind, we design our training programs to help our hospitality professionals develop the skills and mindset needed to deliver top-quality service focused on your residents’ safety, comfort and satisfaction.
Glendale Dining Services training programs meet the regulatory requirements specific to your senior or long-term care community — from HIPAA to CMS (Center for Medicare and Medicaid informed choice mandates to guidelines for skilled nursing, dementia and Alzheimer’s patients. Comprehensive in scope, they cover:
- Food quality and safety
- Operations management
Food quality and safety
Our in-service food quality and safety training addresses food management basics, workplace safety, allergy awareness and strategies for preventing food safety risks and hazards. We apply HACCP (Hazard Analysis Critical Control Point) standards across all food management activities including receiving, storage, preparation and service.
The results speak for themselves: Glendale Dining Services food safety track record is outstanding. As part of our commitment to quality and safety, we participate annually in the National Restaurant Association’s Food Safety Education Month.
At Glendale Dining Services, we understand that service excellence is a core ingredient of a safe, high-quality resident dining program. Our personalized approach to hospitality centers on the philosophy that your resident is our guest; and we model our hospitality training on programs offered at the finest, world-class hotels.
With Glendale Dining Services, you can feel confident that your hospitality team is well-versed in the nuances of serving your community and has the skills, motivation and aesthetics to deliver the special touches that make every meal an experience.
In addition to providing required ServSafe certification training to all Glendale Dining Services managers, we also offer it as an option to our hourly associates.
Operating a successful resident dining program isn’t as straightforward as it used to be. It takes teamwork and continuous fine-tuning to keep pace with residents’ changing needs and preferences. To help you compete, Glendale Dining Services can collaborate with you on operations management programs focused on everything from team building to communication to effective survey marketing techniques.